Okbajiee FAQ — All Your Questions Answered

Yes, creating an account on Okbajiee is completely free — no fees involved. You only need to make a deposit if you want to place bets or play games. Many users explore games in demo mode first before deciding to play for real.

Each person may only register one account. Multiple accounts may be suspended and any accumulated bonuses forfeited. This rule is strictly enforced to maintain a fair and secure gaming environment.

KYC verification is usually completed within 24–48 hours, though it may take a little longer during busy periods. Submitting clear, accurate documents speeds up the process. Please provide a clear photo of your national ID or passport.

After logging in, you can update your phone number, email, and certain personal details from your profile settings. However, your name and date of birth cannot be changed after KYC verification. For major changes, please contact support.

To close your account, email the support team. Make sure to withdraw your balance first. As part of responsible gaming, a temporary Self-exclusion option is also available.

Your account is activated as soon as your mobile number is verified via OTP. You can log in and start playing or betting right away — no additional approval needed.

Click the "Forgot password?" link on the login page. A reset link or OTP will be sent to your registered email or mobile number. The link is typically valid for 15 minutes. Set your new password and log in.

Multiple incorrect password attempts will temporarily lock your account for security reasons. Wait 30 minutes and it will unlock automatically. If the issue persists, please contact support.

You can also log in using your email address or mobile number instead of your username. The login page offers all three options — use whichever works best for you.

Yes, Okbajiee supports being logged in on multiple devices simultaneously. For your security, though, only use your own personal devices — and always log out when using a public or shared device.

Start by checking your network connection. OTPs usually arrive within 1 minute. If it hasn't come through, click "Resend" and check your spam folder as well. If you're still not receiving it, contact support.

Deposits on Okbajiee can be made via Mobile Pay, Nagad, and Rocket. Bank transfers are also supported. Deposits are generally credited instantly or within a few minutes.

The minimum deposit amount on Okbajiee varies by payment method. Check the payments page or contact support for the latest details. Special first-deposit offers may be available for new members.

Deposits via Mobile Pay, Nagad, and Rocket are typically instant or credited within 5 minutes. Bank transfers may take a bit longer. If your deposit hasn't arrived within 15 minutes, contact support with your transaction reference number.

Withdrawals on verified KYC accounts are typically processed within 1–6 hours. In some cases it may take up to 24 hours. Expect slightly longer processing times on weekends or during peak periods.

Unused balance can be withdrawn at any time. However, balance tied to a bonus may require you to meet specific wagering conditions before it can be withdrawn. Check the relevant bonus terms and conditions for full details.

Withdrawal limits depend on your account level and chosen payment method. Verified accounts with completed KYC enjoy higher limits. Check the payments page or contact support for specific limit details.

Okbajiee generally does not charge any fees on deposits or withdrawals. However, your payment provider (Mobile Pay, Nagad, etc.) may apply their own small transaction charges.

Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account — no promo code needed. Visit the bonus page for full details on the amount and terms.

A wagering requirement is the number of times you must bet through a bonus before you can withdraw it. For example, a BDT 100 bonus with a 10x wagering requirement means you need to place a total of BDT 1,000 in bets before withdrawing. Requirements vary by bonus.

A cashback bonus returns a portion of your net losses over a set period — typically calculated weekly or monthly. The amount is credited directly to your account, and the withdrawal conditions are relatively straightforward.

When placing a bet, you'll see a "Use Free Bet" option in the payment section. If your free bet wins, you receive only the profit — not the original stake. Free bets are typically valid for 7 days.

With the okbajiee referral program, when a friend you invite signs up and makes their first deposit, you earn a bonus. Find your referral link in your profile. Full terms are available on the bonus page.

If the wagering requirement is not met within the set timeframe, the bonus balance is automatically forfeited. Always read the terms and expiry date when you receive a bonus, and use it before it expires.

Okbajiee offers betting on cricket, football, tennis, badminton, basketball, and 30+ other sports. All major tournaments are covered — IPL, BPL, FIFA World Cup, Premier League, and more.

Live betting lets you place bets in real time while a match is in progress. Odds shift with the score, situation, and time, so you'll need to act quickly — some markets are only open for a limited window.

Once a bet is confirmed, it generally cannot be cancelled. However, a Cash Out option is available in some cases, allowing you to exit a bet before the match ends. If Cash Out is available, it will appear on your bet slip.

Yes, all casino games on Okbajiee use third-party verified RNG (Random Number Generator) technology. Live Casino games feature real dealers streamed in real time. RTP (Return to Player) information for all games is available on each game's page.

Winnings are credited to your account automatically once the match or game result is confirmed — instantly for casino games, and after the match ends for Sports Betting.

Yes, Okbajiee uses SSL 256-bit encryption to keep all data secure. Your personal and financial information is never shared with third parties. Full details are available in our Privacy Policy.

Go to the "Security" section in your profile settings to enable 2FA. You can use an OTP sent to your mobile number or the Google Authenticator app. Once 2FA is active, logging in requires additional verification even if someone knows your password.

KYC (Know Your Customer) is an internationally required process to prevent fraud and money laundering. You'll typically need to submit a clear photo of your National ID (NID) or passport, along with a selfie. A utility bill or bank statement may also be required for address verification.

Change your password immediately and notify support. Log out of all other devices. If 2FA is not enabled, set it up now. Okbajiee will never ask for your password by phone or email — anyone who does is attempting to defraud you.

The Okbajiee app is available directly from our download page, with separate versions for both Android and iOS. Always use the official page to ensure a safe download.

Yes, the Okbajiee app includes all the features available on the website — live betting, casino, deposits, withdrawals, bonuses, and more. The app also offers biometric login and push notifications, which aren't available on the website.

If the app won't install on Android, enable "Unknown sources" or "Install unknown apps" in your settings. Also check that you have enough storage space. On iOS, after installation go to Settings > General > Device Management to trust the app on first launch.

You'll receive an in-app notification whenever a new update is available. You can also visit the download page to get the latest version and install it over the existing one — your data won't be lost. Keeping the app updated ensures the best performance.

You can reach Okbajiee support three ways: Live Chat (fastest), email at support@okbajiee.im, or through the support section in the app. The support team is available 24/7.

Live chat responses typically take 2–5 minutes. Email support usually replies within 1–6 hours. For urgent issues, live chat is your fastest option.

Email a full description of your issue or complaint. Including your account ID, the date and time of the incident, and any relevant screenshots will help resolve things faster. Okbajiee takes every complaint seriously.